We have made changes to our office protocols in order to protect our patients and ourselves from Covid 19. At this time, the office is only allowing patients who are not currently sick to enter the clinic.
When you arrive to the clinic, park in the front parking lot and call the office number that is posted on a big sign out front. At that time the staff will ask you a series of questions in order to assess whether you or the child are exhibiting any potential symptoms of COVID 19. If the staff determines that you are unable to enter the building, this does not mean you have COVID 19. This means you answered a question that the staff feels needs further evaluation by a nurse or provider before you enter the office. The nurse or provider may call you while you are in the car and ask follow up questions and then decide based upon your response whether you may enter the office. Do not worry, if you are not able to enter the office, the provider may come to the car and see your child or may offer a phone visit or telehealth visit to further evaluate the patient. No one is turned away that comes to the office that was scheduled for an appointment even if you and your child are not able to physically come into the office. Your appointment may just be in a different format outside.
After you answer questions and it is deemed you are able to come into the office, the staff will physically go get you from the car. Your forehead temperature will be taken and if normal you will then be taken directly into an exam room. There is no longer a waiting room. You will be asked to wear your mask and if the child is able due to age to also wear a mask at all times. Keep the exam room closed and do not interact with other patients in the clinic.
If the patient is coming for a sick appointment, you will be asked to park in the back parking lot and call when you arrive. A staff member who is wearing full Protective Personal Equipment (usually gown, mask, face shield, and gloves) will come to the car and either examine the child there or you will be asked to come to the side door and necessary tests may be performed there.
Please be patient as we all work through these changes for staff safety and patient safety. You may wait a little longer and we apologize but safety measures are a must and some appointment take longer than others. Thank you.
If you would like to learn more about COVID 19, you can find many helpful links on NCDHHS website.